If you are not completely satisfied, please contact us for an immediate exchange, refund or credit. Returns made within 7 days of purchase will be honored with a full refund (minus shipping). Returns made after 14 days require a 10% restocking charge. After 30 days all sales are Final. Merchandise must be in its original condition and packaging. Strings may not be returned or exchanged after they have been installed on an instrument. The Violin Shop will cover defects in workmanship of instruments and bows. Maintenance, normal wear and tear, or damage cause by improper use will not be covered.